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Frequently asked questions
Frequently asked questions
FAQs
General
Products
Orders
Shipping
Return
VAT
For private customers located inside the EU VAT will be added at the checkout. Business customers have to provide a valid VAT number in the VAT-free request form (https://www.filmmakaz.shop/b2b-request)in order to get billed without VAT.
Outside EU customers, private or business, will be charged without VAT but have to handle fees and taxes with their local customs services by themself.
It depends on the shipping option you have selected and if your product is in stock. Products in stock usually will be delivered within 1 - 5 business days, according to shipping option you have selected. Products delivered directly from the supplier usually need around 10 - 14 business days, other times 3 weeks depending on the suppliers location.
In stock products will be shipped from our warehouse in Schärding, Austria. For EU customers products in stock at the supplier will be shipped out from our Austrian location as well after arriving in our warehouse. Customers outside EU will receive their order directly from the supplier to fasten up the process.
If you are private customer you can return your product within 14 days to Wieningerstraße 1, 4780 Schärding (AT). Please keep in mind that the product has to be MINT condition without any signs of usage or damage in the original packaging. For more details please check our return policy.(https://gregorkollboeck2.wixsite.com/my-site-2/shipping-and-returns)
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